Updated [February 8, 2023]:
If for any reason you are not satisfied with your purchase, we accept returns or exchanges within 30 days from the date of delivery.
To be eligible for return, merchandise must be in its original unworn condition and accompanied by all original packaging and documentation (including certification, if certified). Returns must also include the return invoice which will be generated along with your return label. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Once received, our team will inspect your return within five business days of receipt and if approved, your refund will be processed. Refunds will typically be issued within five days of approval via the method of payment used for the original purchase.
Special orders are final sale and are not eligible for return or exchange.
Shipping and handling fees, if any, are non-refundable.
If a package or item delivered to you arrives damaged, please refuse the shipment or e-mail us at [email protected]. Claims for damaged or missing items must be reported within 5 days of receipt of your order. Luvansh is not responsible for lost or damaged returned shipments.
• Domestic Returns and Exchanges. We offer free return shipping on all domestic returns and exchanges. To initiate a return or exchange please e-mail us at [email protected] or go to the past orders section of your account to receive your free return label.
• International Returns. To initiate a return from outside of the United States, please e-mail us at [email protected]. Additional shipping charges and customs clearance charges, taxes or duties may be incurred for returns originating outside of the United States. Luvansh is not responsible for delays caused as a result of the customs process.
Once your shipping label has been generated you will have seven days to have your package scanned at a local FedEx Location. Packages without a return shipping invoice or packages that were refused delivery will not be accepted for refund.
Luvansh and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Please be sure to obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.
If you would like to change or cancel an order please e-mail us at [email protected]. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
To check the status of your return please look at your account and click "Orders”. Once you’ve clicked “Orders”, you will be able to track the status of your return through the associated Fedex tracking number. Once Luvansh LLC has received your package from Fedex, the status of your order will be changed from “processing” to “received”.
