Privacy Policy

At Luvansh LLC (“Luvansh”, the “Company”, or “we”) we respect your privacy and are committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”).

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights and choices. It applies to our collection and use of your information as you use our website and mobile application (collectively, our “Site”) and through interactions including mail, email, phone chat functionality, and SMS/MMS/text messaging (collectively, the “Service”).

By using our Service, you agree to this Privacy Policy and our Terms and Conditions. If you do not agree, discontinue use of the Service. This Privacy Policy may change, and continued use of the Service after changes constitutes acceptance.

The following is a list of the categories of information we collect and have collected in the last 12 months:

• Identity Information. Such as name, email, mailing address, phone number, and other similar contact data.
• Login Credentials. Passwords and other information for authentication and account access.
• Profile Information. Such as order history, activated promotional codes, products that interest you, favorites, wish lists, ring size, preferences, type of credit card used, and other profile data.
• Demographic Information. Such as age, birth month and/or day, gender, and country.
• Calendar and Scheduling Information. Such as your availability for meetings and scheduling preferences should you choose to schedule a meeting with us through our calendaring functionality.
• User Content. Such as feedback, reviews, survey responses, social media content, photos/videos, and chat/phone recordings.
• Employment Data. Such as application materials including resumes, transcripts, references.
• Government IDs. Such as an image of your driver's license or other government-issued identification for fraud prevention purposes. You may also be required to provide government-issued identification numbers such as your social security number for tax reporting purposes in the event that you win a prize.
• Communications, Testimonials, Feedback and User-provided Data. Content of messages and communications you send to us, such as feedback and product reviews, including surveys and polls, questions and information you provide to customer support or comments and content that you may post online, and the content of any email, webchat, or web form messages.
• Telephone Recordings. Such as telephone recordings when you speak with us or our representatives over the telephone.
• Social Media Data. Such as Profile information and public content.
• Recruiting and Job Applicant Data. Information concerning your recruitment and/or application for employment.
• Technical Data. Such device type, operating software, internet service provider, IP address and other device identifiers, including mobile advertising identifiers, version, time zone setting and location, browser plug-in types and versions, and other technology on the devices you use to access the Service.
• Usage Information. Such as interaction with our Site, e-mails and advertisements, your referring and exiting pages, and other similar information.
• Payment and Transaction Data. Purchase information, payment information, shipping and fulfillment information, and details concerning your order.
• Additional Information. Any other information you may choose to submit to us.
• Inferences. Profiles derived from your activity for personalization.

Feedback, Testimonials and User Provided Content. If you provide feedback or testimonials, respond to surveys or provide other content, such as photos or videos we may, in our sole discretion, use such content and share it with others.

Sensitive Personal Information. We do not intentionally collect sensitive or special categories of personal information (as defined under applicable law). We request that you do not share sensitive or special categories of personal information with us through the Service.

Sources of Personal Information We Collect

Directly From You. We collect information you provide directly to us, including (but not limited to) when you create an account, purchase products, contact customer support, sign up for our text messaging program, respond to a survey, participate in promotions, or apply for employment. We may use Service Providers (defined below) to collect this information.

Please Note: If you provide us with the personal information of any party other than yourself, you acknowledge and agree that you have that person’s consent for us to use the personal information which you share from us in accordance with the terms of this Privacy Policy.

From Third Party Sources. We may obtain information about you from other sources such as advertising and marketing partners, social media platforms, and friends, family, and other individuals who may provide us with your personal information when they ask us to send you a hint, when they tag your, or when they purchase a product for you.

Automatically. Through cookies, pixels, and similar technologies (see "Cookies and Tracking Technology").

We use your information to:

• Operate and manage the Service
• Fulfill orders and provide requested products and services
• Communicate with you, including for customer service
• To schedule meetings with you and to provide reminders and notifications
• To assess and diagnose problems and include the functioning of our Service
• To customize content and marketing
• To prevent fraud, enforce policies, and comply with laws
• To analyze usage and improve our Service
• To process employment applications
• To conduct marketing and retargeting campaigns
• Respond to legal obligations and inquiries
• To conduct surveys and/or research on our users' demographics, interests, behavior.
• To improve our marketing and promotional efforts, Service content and product and Service offerings.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To engage in corporate transactions involving our business
• To notify you of updates, security alerts, and changes to the Site, Terms and Conditions, and Privacy Policy
• To fulfill any other business or commercial purposes disclosed to you at your direction or with your consent

The types of entities to whom we disclose and have disclosed personal information within the last 12 months include the following:

• Service Providers. To provide services such as web hosting, payment processing, order fulfillment, analytics, communications, marketing, customer service.
• Advertising Partners. For tailored ads and retargeting.
• Public Disclosure. Any personal information you disclose on publicly-facing areas of our Service or on third-party websites (for instance, social media channels) becomes public information.
• Professional advisors. Legal, financial, accounting and financial services firms as well as auditors, insurers, and consultants as necessary in the course of the professional services they provide to us.
• Business Transfer. Your personal information may be disclosed to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Luvansh's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
• Special Event Partners. If you participate in a special event or promotion we may share your information with those organizations participating in the applicable event.
• Security, Compliance with Law, and Fraud Protection. We may disclose your personal information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your personal information in order to investigate, prevent or take action regarding illegal activities, including suspected fraud. We may also share your personal information to protect the rights, property, life, health, security and safety of us, the Service or any person or party.
• Enforcement of Rights. Your personal information may be shared as necessary to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• Purpose Fulfillment. We may disclose your personal information to fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Site, we will transmit the contents of that email and your email address to the recipients.
• TConsent. We may share your personal information for any other business or commercial purposes disclosed to you and with your consent.

Use of Artificial Intelligence

We use artificial intelligence (AI) technologies in parts of our business to improve your experience, enhance our Service, and operate more efficiently. We may use this technology for order processing, customer support, analytics and other internal business processes.

AI-powered tools such as chatbots and virtual agents may help to help answer questions, assist with orders and returns, recommend products, and offer general information about our Service. If you prefer to speak with a human or if your request is complex, you may always ask to communicate with a trained customer service representative.

While AI tools are designed to be helpful, they may occasionally provide incomplete or incorrect responses. We encourage you to verify important information with a human agent when needed.

Customer interactions, including website usage, purchasing trends, order processing, messages, feedback, and service requests, may also be used to train and improve our AI models. In doing so we may use de-identified, aggregated, or in some cases, personal information.

Deidentified Personal Information

We may use or permit our Service Providers to use aggregated information and information that has been de-identified or anonymized without obligation to you except as prohibited by applicable law. We may also, if permitted by applicable law, combine personal information with information which has been de-identified or anonymized. Should this occur, we will treat such combined information as personal information and will not attempt to reidentify it.

Third Party Sites

Our Site may contain links to third-party websites and social platforms. Their data practices are not governed by this Privacy Policy. Please review their privacy policies directly. If you publicly reference our Service on another website or service including social networks (e.g., by using a hashtag associated with Luvansh in a tweet or post), we may use your reference (and any content) on or in connection with our Service.

Cookies and Other Tracking Technology

We use:

Operational Cookies: These cookies are essential in order for you to use our Service, such as allowing you to log in, manage your account and user sessions, and navigate the website.

Analytics and Performance Cookies: These cookies collect information about how you use our Service and help us to optimize your experience. For instance, they may track the images and links you click as you visit our Site, which pages you choose to visit, and the amount of time you spend on particular any particular page. They help us to understand what is important to our customers and enable us to provide a more personalized experience.

Customization Cookies: To tailor experiences and remember preferences.

Advertising Cookies: For targeted advertising and campaign tracking.

Social Networking Cookies: For sharing and interaction with social platforms.

Choices About How We Use and Disclose Your Information

Review and Update of Account Information

You may access, update, or remove certain account information that you have provided to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled “Contact Us”.

Tracking Technology Choices

• Cookies and Pixels. You may always decline our cookies if your browser permits. If you use multiple browsers on your device, you will need to instruct each browser separately. Please be aware that if you disable or remove tracking technologies some parts of the services may not function correctly.
• Opt-out Preference Signals. Opt-out Preference Signals. Our Site is configured to recognize and honor Global Privacy Control (GPC) browser signals as valid requests to opt out of the sale and sharing of personal information associated with your browser. If you use different browsers or profiles, you must enable GPC for each separately. For more information, visit https://globalprivacycontrol.org/ .
• Google Analytics. You can opt-out of your data being used by Google Analytics. Please go to https://tools.google.com/dlpage/gaoptout for more information.
• Digital Advertising Alliance Opt-Out of Online Behavioral Advertising.Some of the other parties that collect personal information from or about you on the services in order to provide more relevant advertising to you participate in the Digital Advertising Alliance Self-Regulatory Program for Online Behavioral Advertising. Please go to Advertising Initiative by visiting https://thenai.org/opt-out/ for more information.
• Do Not Track Signals. Some web browsers may transmit "do not track" signals to websites. Currently, there is no universally accepted standard for how websites should interpret or respond to these signals. Therefore, this website does not currently respond to browser Do Not Track signals.
• However, you can generally express your privacy preferences regarding online tracking by adjusting your browser settings or utilizing widely available opt-out programs.

We are not responsible for effectiveness of, or compliance with, any other parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Communications

To opt out of receiving e-mail promotions from Luvansh, please follow the unsubscribe instructions in our promotional e-mail correspondence or contact us as described in the “Contact Us” section of this Privacy Policy. If you wish to opt out of our text messaging, you may do so at any time by texting “STOP”, “END”, “CANCEL”, “UNSUBSCRIBE” or “QUIT”. Please note that opting out of promotional communications from Luvansh does not affect our non-promotional communications with you, including those related to your account, scheduling, orders placed with Luvansh, or our ongoing business relations

Children

Our Services are not intended for individual under the age of 18 . We do not knowingly collect personal information from minors. If you are under 18, do not use or provide any information on our Site or through our Service, register for an account or provide any information about yourself to us. If you believe a minor has provided us data, contact us for removal.

Using Our Services from Outside the United States

Luvansh is located in the United States. Your personal information may be stored and processed in the United States or any other country in which Luvansh or its partners, affiliates, service providers, subsidiaries or agents maintain facilities, and might be accessed by courts, law enforcement, and national security authorities in the United States or those other jurisdictions. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the United States and other jurisdictions as set forth in this Privacy Policy.

Data Security

We use reasonable safeguards to protect your information. Nonetheless the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Additionally, the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of data sent to us electronically over cellular and wireless networks that we do not control.

Retention of Personal Information

We retain each category of personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Specific retention periods depend on the nature of the data and our legal or operational needs. We may retain backups even after your data is no longer actively used.

Your State Privacy Rights

If you are the resident of a state of the United States which has passed a comprehensive privacy law you may have the following rights:

Additionally you may have the following rights

• Right to Know. You have the right to know what data we collected and how it’s used.
• Right to Access/Portability. You have the right to access your information in a portable format.
• Right to Delete. You have the right to request that we delete personal information that we have collected from you (and direct our Service Providers to do the same). Once we have verified your request, we will review your request to see if an exception allowing us to retain the information applies. Note: there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
• Right to Correct. You have the right to request that we correct inaccurate personal information that we may maintain about you, subject to appropriate verification.
• Right to Opt-Out. You have the right to opt-out of the “sale” or “sharing” of your personal information, as such terms are defined under state privacy law.
• Right to Opt-Out of Targeted Advertising. You have the right to opt-out of targeted advertising. Opting out does not mean that you will stop receiving ads, it just means that those ads will not be targeted based on your personal information.
• Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to limit our use of sensitive Personal Information for any purposes other than to provide the Service you request or as otherwise permitted by law. Please Note: We do not intentionally collect sensitive Personal Information as that term is defined in applicable law. We request that you do not share sensitive Personal Information with us through our Service.
• Right to Appeal. If we deny your request, and you wish to appeal, you may appeal our decision. You may submit an appeal by emailing [email protected].
• Right to Non Discrimination. You have the right not to be discriminated against for exercising any of the rights listed above.-

How to Make a Request

You can initiate a request by sending an e-mail to  [email protected] using subject line “Privacy Request”. When processing your request, we may request additional information about you or your interactions with Luvansh to confirm or verify your identity or for security purposes before we can respond to your requests.

To exercise your right to opt out of the sale or sharing of personal information (including to opt out of targeted advertising), please click on the Do Not Sell or Share My Personal Information link which also is on our website footer or email us at  [email protected]. Alternatively, you can use certain preference signals to exercise your sale and sharing opt-out right automatically with all businesses that you interact with online, including Luvansh. If you enable a browser-based opt-out preference signal, such as Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid request to opt out of the sale or sharing of personal information linked to that browser and any consumer profile we have associated with that browser. Note: if you use different browsers or browser profiles, you will have to enable the signal on each browser or profile.

You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you have authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable law. Luvansh retains the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using your personal information, or any information collected from or about you for any purpose other than to fulfill your requests, for verification, or for fraud prevention

Record of Requests

We keep a record of requests that we receive regarding these requests. residents.

Additional Rights for California Residents

This section supplements the Privacy Policy and applies only to residents of the state of California:

Categories of Personal Information we collect

We may collect, and have collected in the preceding 12-months, the following categories of personal information for business and commercial purposes.

Categories of Personal Information We Sell

We do not sell your Personal Information as the term “sell” is defined under California law. However, we may share certain information with third parties for cross-context behavioral advertising purposes. You may opt out of such sharing by clicking the “Do Not Sell or Share My Personal Information” link in our website footer or by using the Global Privacy Control (GPC) signal as described below.

Your Rights Under California Law

If you are a California resident you have the following rights under California Law:

• Right to Know (Collection). You have the right to know and see what data we have collected about you over the past 12 months including:
• The categories of Personal Information we have collected about you;
• The categories of sources from which the Personal Information is collected;
• The business or commercial purpose for collecting your Personal Information;
• The categories of third parties with whom we have shared your Personal Information;
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
• sales, identifying the Personal Information categories that each category of recipient purchased; and
• disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
• The specific pieces of Personal Information we have collected about you.
• Right to Delete. You have the right to request that we delete the Personal Information we have collected from you (and direct our service providers to do the same). Once we have verified your request, we will review your request to see if an exception allowing us to retain the information applies.
• Right to Correction. You have the right to request that we correct inaccurate Personal Information that we maintain about you.
• Right to Opt-Out. You have the right to opt-out from the “sale” or “sharing” of your Personal Information with third parties who are not our service providers (as those terms are defined under California law. Please Note: We do not share your Personal Information with third parties for their own direct marketing purposes.
• Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to limit our use of sensitive Personal Information for any purposes other than to provide the Service you request or as otherwise permitted by law. Please Note: We do not intentionally collect sensitive Personal Information as that term is defined in applicable law. We request that you do not share sensitive Personal Information with us through our Service.
• Right to Non Discrimination. You have the right not to be discriminated against for exercising any of the rights listed above.

How to Make a Request

You can initiate a request by sending an e-mail to  [email protected] using the subject line “Privacy Request”. Once we receive your request, we will validate the information that you provide and send a message to the email address you provide in the request, asking you to confirm your state of residence. Please follow the instructions in that email to provide that confirmation. We will begin processing your request once we have received that confirmation.

You can designate an authorized agent to make a request to exercise your rights under California law on your behalf. In order to do that, please provide the agent with written permission, signed by you, authorizing the agent to submit the request on your behalf. The agent must submit that written permission along with the request. We will contact you to verify your identity — and the authorized agent’s permission — before a response to the request is sent.

In certain instances, your request (or the request of your agent) may be denied as required or permitted by law.

Record of Requests

We keep a record of requests that we received from California residents.

Shine the Light. If you are a customer in California, in addition to the rights set forth elsewhere in this Privacy Policy, you have the right to request information from Luvansh regarding how we share certain categories of personal information with third parties and/or affiliates for their own direct marketing purposes. To receive this information, send us a request at the address set forth in the section entitled “Contact Us”. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that Luvansh may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided e-mail address or mail address.

Postings Under Age 18. Any California residents under the age of eighteen (18) who has registered to use the Service and posted content or information on the Service, can request that such information be removed from the Service by sending an e-mail to the e-mail address set forth in the Contact Us section of this Privacy Policy. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view.

Notice of Financial Incentive

From time to time, we may offer discounts, rewards, or other incentives in exchange for your personal information (e.g., joining a mailing list or loyalty program). Participation is voluntary, and you may withdraw at any time.

• Categories of personal information collected: Contact details, preferences, and shopping behavior.
• Incentive offered: Discounts, promotional offers, or loyalty rewards.
• How the value is calculated: Based on our reasonable estimate of the value of the data, considering expenses related to providing the incentive.
• How to opt in or withdraw: You can opt in through program enrollment or promotional sign-up. To withdraw, follow the opt-out instructions in the program’s terms or contact us at [email protected].

Additional Rights for Nevada Residents

Nevada law (NRS 603A) Nevada provides its residents with (i) a limited right to opt-out of certain personal information sales; and (ii) to review and request changes to the personal information collected through our Site. If you are a resident of Nevada and you wish to exercise these rights, you may submit a request to this designated address:  [email protected].

Additional Rights for Canadian Residents

If you are a customer in Canada, in addition to the rights set forth elsewhere in this Privacy Policy, the law provides you with certain rights to access personal information we have about you and to request that we correct inaccurate personal information if it is incorrect or incomplete.

If you want to access personal information that we have collected about you, you may reach us at  [email protected] and we will respond to your requests for access in accordance with applicable privacy legislation and this Privacy Policy. If we refuse access to you, we will provide reasons for our refusal, along with details of any further recourse that may be available to you.

A request to correct your personal information must be sent by email to  [email protected] and provide sufficient detail to identify the personal information and achieve the correction being sought. If such personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any third party to which we may have disclosed the personal information previously in accordance with this Privacy Policy.

Profiling and Automated Decision-Making

We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects as defined under applicable state privacy laws.

Updates to Our Privacy Policy

We reserve the right to amend this privacy policy from time to time to reflect changing legal requirements or our processing practices. Any such changes will be posted on our Site and will be effective upon posting. You are responsible for periodically visiting our Site and this privacy policy to check for any changes. Your continued use of our service indicates your consent to the privacy policy then posted.

Contact us

To ask questions or comment about this Privacy Policy and our privacy practices, or to request this policy in an alternative format (e.g., large print, accessible screen-reader version, or another language), contact us at:
22 W 46th Street
16th Floor
New York, NY 10036
[email protected]