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Frequently Asked Questions

Last Updated September 12,2025

Yes, we offer complimentary insured 2-day shipping on all domestic orders.

For your security, all shipments require signature upon delivery.

Due to insurance requirements and the need for a signature, we cannot ship to P.O. Boxes.

We currently ship to the US and Canada only.

Once your order ships, you will receive an email with a tracking number and a link to monitor its progress.

All our shipments are fully insured until they are signed for at your delivery address.

Once your order has shipped, delivery typically takes 2 business days.

To prevent fraud, we can only change the address if the order hasn't been processed. Contact us immediately.

Yes, expedited overnight shipping is available at checkout for an additional fee.

Yes, our outer shipping boxes are unmarked to ensure the surprise isn't ruined and for added security.

Our return window depends on the product you purchase. Please check the product description for specific return terms and eligibility.

Custom-designed pieces and engraved items are final sale and cannot be returned.

We provide a complimentary prepaid shipping label for all eligible returns.

Items must be in original, unworn condition with all security tags and lab certificates attached.

Once we receive and inspect your item, refunds are typically processed within 5-7 business days.

Yes, we offer one free exchange per order if the new item is of equal or greater value (with additional charge).

A replacement fee (usually $60–$150) applies if the original GIA/IGI certificate is not returned.

Holiday return extensions depend on the promotion. Please check the return details on our website while placing your order to see the exact return period.

If we performed the resizing, it is returnable; if a third-party jeweler touched it, the return is void.

Simply log into your account or visit our "Returns Center" page to generate a shipping label.

We stand behind the quality and craftsmanship of our jewelry with a Lifetime Warranty. Our warranty covers eligible repairs and issues for the lifetime of your jewelry, subject to inspection and approval.

Warranty Conditions

  • Normal wear and tear, including scratches and dents, is covered under our Lifetime Warranty.
  • Customers are responsible for all shipping costs associated with sending jewelry to us for inspection, repair, or warranty service.
  • All warranty claims require inspection and approval by our jewelry team before any repair or replacement is authorized.
  • Damage caused by chemicals, chlorine, bleach, household cleaners, perfumes, lotions, or other harsh substances is not covered.
  • Lost or stolen jewelry is not covered under the Lifetime Warranty.
  • Loose or missing diamonds and gemstones are subject to inspection to determine the cause of the issue.
  • If a diamond or gemstone is missing and our inspection determines that the loss was not caused by a manufacturing or workmanship defect, the customer is responsible for the cost of the replacement stone.
  • Damage to diamonds or gemstones caused by impact, accidents, improper use, or activities that place excessive stress on the jewelry is not covered. Diamonds are durable but can still chip, fracture, or become damaged through impact.
  • Warranty claims involving intentional damage, tampering, removal of a diamond or gemstone, or other alterations intended to create a warranty claim will not be covered. Replacement stones or repairs in such cases will be the customer’s responsibility.
  • Repairs, resizing, modifications, or other work performed by another jeweler without our prior approval may void the warranty.
  • If a warranty claim is approved, we reserve the right to repair or replace the affected component or jewelry, depending on the nature of the issue.
  • Replacement diamonds or gemstones, when approved, will be provided at comparable specifications to the original stone. Any upgrade will be at the customer’s expense.

No, our warranty covers defects. We highly recommend third-party insurance (like Jewelers Mutual) for loss/theft.

Yes, we offer complimentary professional cleaning and prong inspections within 30 days of delivery.

Yes, any repairs or resizing done by a jeweler other than us will void your lifetime warranty.

This includes scratches on metal or thinning bands over years of use, which are not covered by warranty.

No, we do not offer a diamond upgrade program.

We recommend having your jewelry checked every 12 months for a safety inspection. This service has an additional $100 charge, which covers shipping and any needed fixes.

Side stones are covered if they fall out due to a manufacturing defect, within 30 days of delivery.

While we guarantee the setting, the center stone itself should be covered by your personal jewelry insurance.

Yes, we provide a Certificate of Appraisal for an additional $100.

Chemically they are identical; natural diamonds are mined, while lab diamonds are grown in a lab.

Absolutely. We strictly adhere to the Kimberley Process to ensure all lab-diamonds are ethically sourced.

They are Cut, Color, Clarity, and Carat weight - the universal standards for grading diamond quality.

Most of our diamonds are certified by independent labs like GIA or IGI.

Elongated shapes like Oval, Emerald, and Marquise often appear larger than Round stones of the same weight.

Yes, since they are pure carbon, they will pass a standard diamond tester just like a mined stone.

"Near Colorless" stones (G-H) offer the best balance of a white appearance and a lower price point.

Yes, we curate our inventory to ensure that even lower clarity grades have no visible inclusions to the naked eye.

The cut determines how well a diamond reflects light; a well-cut stone will sparkle more than any other factor.

We offer both new and pre-owned watches. The condition of each watch will be clearly stated on its product page, along with any relevant details about its condition.

When available, watches may come with their original box, warranty card, papers, and other accessories. The product listing will specify what is included with each watch.

Absolutely. If you’re looking for a specific brand, model, reference number, dial, material, or configuration, submit a Watch Inquiry and our team will help source it for you.

Yes. We can assist with sourcing watches that are not currently listed on our website. Send us the watch details or a link/photo of the watch you’re looking for.

Yes. Pre-owned watches are inspected before being offered for sale. Any notable condition details will be disclosed in the product description.

Yes. If you would like additional photos, videos, or specific details about a watch, contact our team and we’ll be happy to assist.

Of course. Our team can provide additional information regarding the watch’s condition, specifications, accessories, and availability.

Return eligibility varies by product. Please review the return policy listed on the product page and our return policy before placing your order.

No, you can check out as a guest, but an account allows you to track orders and save your wishlist.

Click the "Forgot Password" link on the login page to receive a reset email.

Yes, your account dashboard allows you to manage an address book for faster checkout.

Yes, all previous orders and digital invoices are stored in your "My Orders" tab.

Yes, you can click on the heart on any product page to save it to your wishlist and share it with friends or family.

Please contact our support team, and we will securely remove your account and data from our system.

We use industry-standard SSL encryption and never sell your data to third parties.

You can click the "Unsubscribe" link at the bottom of any email or contact our support team.