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Frequently Asked Questions

Last Updated September 12,2025

Yes. Every order ships free and fully insured to the US, Canada and the UK, with no minimum spend.

For your security, all shipments require signature upon delivery.

Yes! We've officially launched in the United Kingdom. UK customers get the same prices, quality and service as our US customers, with free, fully insured delivery.

No. We pay all duties, taxes and import VAT on UK orders, so the price you see at checkout is the final price. There's nothing to pay on delivery.

Yes. Canadian orders of jewelry and loose diamonds are delivered duty-free, with all taxes included in your price. For watches, duties and taxes are calculated at checkout and collected by us, so there’s nothing extra to pay when your order arrives.

All prices are shown and charged in US dollars (USD). Your bank converts the amount at its own exchange rate, and some banks add a small foreign transaction fee. Luvansh doesn't charge any extra fees.

UK orders ship with our trusted international carrier partners and are fully insured until signed for. Your shipping confirmation email names the carrier and includes tracking.

Due to insurance requirements and the need for a signature, we cannot ship to P.O. Boxes.

Yes, as long as it isn't a P.O. Box.

We ship to the US, Canada and the United Kingdom. We've just launched in the UK, and all duties and taxes for UK and Canadian orders are included in your price.

Once your order ships, you will receive an email with a tracking number and a link to monitor its progress.

All our shipments are fully insured until they are signed for at your delivery address.

Delivery times vary by product and destination. Each product page shows its estimated shipping timeline.

To prevent fraud, we can only change the address if the order hasn't been processed. Contact us immediately.

Yes, expedited overnight shipping is available at checkout for an additional fee.

Yes, our outer shipping boxes are unmarked to ensure the surprise isn't ruined and for added security.

The return terms for each item are shown on its product page. Most of our jewelry is made to order to the specifications you choose, such as metal, diamond, carat weight and size. These made-to-order and custom pieces are final sale and can't be cancelled or returned once production begins. For ready-made, in-stock items, UK customers can cancel within 14 days of delivery under UK consumer law.

First check the product page to see if your item is returnable. For eligible items, returns from the UK are free: email [email protected] or go to Past Orders in your account to get your prepaid return label. The duties and taxes we paid are on us, so you're refunded the full price you paid.

Returnable items can be sent back within the return window shown on the product page. Final Sale items are discounted or special inventory and can't be returned or exchanged.

Our return window depends on the product you purchase. Please check the product description for specific return terms and eligibility.

Custom-designed pieces and engraved items are final sale and cannot be returned.

We provide a complimentary prepaid shipping label for all eligible returns.

Items must be in original, unworn condition with all security tags and lab certificates attached.

We inspect returns within 5 business days of receipt. Approved refunds reach your original payment method within about 5 business days.

Yes, we offer one free exchange per order. If the new item costs more, you pay only the difference.

A replacement fee (usually $60–$150) applies if the original GIA/IGI certificate is not returned.

Holiday return extensions depend on the promotion. Please check the return details on our website while placing your order to see the exact return period.

Return eligibility after resizing depends on the product, so check the product page. Any work done by another jeweler voids the return.

Email [email protected] or go to Past Orders in your account to download your prepaid FedEx label.

We stand behind the quality and craftsmanship of our jewelry with a Lifetime Warranty. It covers eligible repairs and issues for the lifetime of your jewelry, subject to inspection and approval.

Warranty conditions:
  • Scratches, dents and other damage caused by a manufacturing defect are covered. If the damage isn't from a defect, we can still help, but you'll cover the shipping costs.
  • Customers are responsible for all shipping costs for sending jewelry to us for inspection, repair or warranty service.
  • All warranty claims require inspection and approval by our jewelry team before any repair or replacement is authorized.
  • Damage caused by chemicals, chlorine, bleach, household cleaners, perfumes, lotions or other harsh substances isn't covered.
  • Lost or stolen jewelry isn't covered.
  • Loose or missing diamonds and gemstones are inspected to determine the cause of the issue.
  • If a diamond or gemstone is missing and our inspection finds the loss wasn't caused by a manufacturing or workmanship defect, you're responsible for the cost of the replacement stone.
  • Damage to diamonds or gemstones caused by impact, accidents, improper use or activities that put excessive stress on the jewelry isn't covered. Diamonds are durable but can still chip, fracture or be damaged by impact.
  • Claims involving intentional damage, tampering, removal of a diamond or gemstone, or other alterations intended to create a warranty claim aren't covered. Replacement stones or repairs in those cases are your responsibility.
  • Repairs, resizing, modifications or other work done by another jeweler without our prior approval may void the warranty.
  • If a claim is approved, we may repair or replace the affected component or jewelry, depending on the issue.
  • Approved replacement diamonds or gemstones are provided at comparable specifications to the original. Any upgrade is at your expense.

Production time depends on the piece. Each product page shows its estimated production and shipping timeline, and "Ready to Ship" items leave fastest.

Our jewelry is made in the United States.

Depending on the design, we offer sterling silver, 10K, 14K and 18K solid gold (white, yellow and rose), and platinum. The options for each piece are shown on its product page.

Every piece is stamped with its metal purity, for example 14K or 18K. Our jewelry is made in the United States, so it doesn’t carry a UK Assay Office hallmark. The metal type and purity of every piece is also listed on its product page.

White gold is usually finished with a bright rhodium coating, which can gradually wear with daily use. Contact our team if your piece needs refreshing.

Design Lab lets you customize every detail of your ring, from the diamond to the setting and band, with the price shown as you build. Design Lab pieces are made to order and final sale.

Yes. Share your idea or inspiration photo through our Bespoke Jewelry page, or book a consultation. Our team will confirm what's possible, the price and the lead time before production starts. Custom pieces are final sale.

All our ring sizes are in US sizing; use our US ring size chart or measure a ring that already fits. UK ring sizes use letters, so please convert your size to US sizing before ordering, or contact us and we'll help. If you're between sizes, we suggest sizing up.

Yes, resizing is available for an additional charge. Whether a ring can be resized depends on its design, so contact our team with your order number and we'll confirm the options and cost.

Yes, engraving is available for an additional charge. Contact our team to check whether your piece can be engraved and to get a quote. Engraved items are final sale.

No, our warranty covers defects. We highly recommend third-party insurance for loss and theft.

Yes. Our warranty covers manufacturing defects, not loss or theft. We recommend insuring your jewelry with a specialist insurer or adding it to your home insurance policy. UK customers can check with their home contents insurer.

Yes, we offer complimentary professional cleaning and prong inspections within 30 days of delivery.

Yes, any repairs or resizing done by a jeweler other than us will void your lifetime warranty.

Scratches, dents and other damage caused by a manufacturing defect are repaired under our Lifetime Warranty. If the damage isn't from a defect, we can still help, but you'll cover the shipping costs.

No, we do not offer a diamond upgrade program.

We recommend having your jewelry checked every 12 months for a safety inspection. This service has an additional $100 charge, which covers shipping and any needed fixes.

Clean it gently with warm water, mild soap and a soft brush. Take it off before swimming, cleaning, the gym, or putting on lotion or perfume. Store pieces separately so diamonds don't scratch other jewelry.

Side stones that fall out because of a manufacturing defect are covered within 30 days of delivery. Center stones and certified diamonds aren't covered, so we recommend insuring them.

We guarantee the setting, but the center stone itself should be covered by your personal jewelry insurance.

Yes, we provide a Certificate of Appraisal for an additional $100.

Chemically they are identical; natural diamonds are mined, while lab diamonds are grown in a lab.

Our natural diamonds are sourced in line with the Kimberley Process. Our lab-grown diamonds are created in controlled facilities, so they're conflict-free by origin.

They are Cut, Color, Clarity, and Carat weight - the universal standards for grading diamond quality.

Most of our diamonds are certified by independent labs like GIA or IGI.

Most of our lab-grown and natural diamonds come with an IGI or GIA grading report, listed on the product page.

Elongated shapes like Oval, Emerald, and Marquise often appear larger than Round stones of the same weight.

Yes, since they are pure carbon, they will pass a standard diamond tester just like a mined stone.

Near Colorless stones (G-H) offer the best balance of a white appearance and a lower price point.

Yes, we curate our inventory to ensure that even lower clarity grades have no visible inclusions to the naked eye.

The cut determines how well a diamond reflects light; a well-cut stone will sparkle more than any other factor.

All our watches are pre-owned and sourced from authorized dealers. The condition of each watch is clearly stated on its product page.

Yes. Our watches are pre-owned and sourced from authorized dealers. Each watch is inspected before sale, and its condition and included accessories are listed on the product page.

When available, watches may come with their original box, warranty card, papers, and other accessories. The product listing will specify what is included with each watch.

Absolutely. If you’re looking for a specific brand, model, reference number, dial, material, or configuration, submit a Watch Inquiry and our team will help source it for you.

Yes. We can assist with sourcing watches that are not currently listed on our website. Send us the watch details or a link/photo of the watch you’re looking for.

Yes. Pre-owned watches are inspected before being offered for sale. Any notable condition details will be disclosed in the product description.

Yes. If you would like additional photos, videos, or specific details about a watch, contact our team and we’ll be happy to assist.

Of course. Our team can provide additional information regarding the watch’s condition, specifications, accessories, and availability.

Return eligibility varies by product. Please review the return policy listed on the product page and our return policy before placing your order.

We accept major credit cards and PayPal. All payments are processed securely with SSL encryption.

Yes. Eligible customers in the US and UK can pay over time with PayPal's pay later options at checkout. PayPal decides approval and terms.

No. For UK and Canadian orders, all duties and taxes are already included in your price.

If you find the same item for less at a well-known, established jewelry retailer, contact us with a link and we'll review it for a price match. The item must match in specifications and certification and be in stock.

Yes. If the price of your item drops within 30 days of your purchase, contact our team and we'll refund the difference.

We'll do our best to cancel or change your order before it ships, so contact us as soon as possible. Custom, made-to-order and final sale items can't be cancelled once production starts.

For high-value orders, we may ask you to verify your identity or payment to protect you from fraud. It's quick and keeps your order secure.

Contact our support team at [email protected] before or after placing your order, and we'll help with gift options.

No, you can check out as a guest, but an account allows you to track orders and save your wishlist.

Click the "Forgot Password" link on the login page to receive a reset email.

Yes, your account dashboard allows you to manage an address book for faster checkout.

Yes, all previous orders and digital invoices are stored in your "My Orders" tab.

Yes, you can click on the heart on any product page to save it to your wishlist and share it with friends or family.

Please contact our support team, and we will securely remove your account and data from our system.

We use industry-standard SSL encryption and never sell your data to third parties.

You can click the "Unsubscribe" link at the bottom of any email or contact our support team.

We source diamonds directly from trusted partners and sell online, cutting out the middlemen and markups of traditional retail. You get the same certified quality for up to 60% less.

Yes. Visit our SoHo store at 436 W Broadway, New York, NY 10012, to see pieces in person and get one-on-one advice. We're open Monday to Friday 11:30am–7pm and Saturday to Sunday 11am–7pm. Walk-ins are welcome, and you can book an appointment online.

No, walk-ins are welcome. Booking an appointment gives you dedicated time to try on pieces and get personal guidance from our diamond experts.

Yes. Prices match luvansh.com for the same item or diamond specification, subject to availability at the time of your visit.

Our specialists can walk you through bespoke options and timelines. Some custom work is ordered after your visit, and we'll confirm feasibility and lead time on the spot.

We accept major credit cards and other in-store methods shown at checkout or confirmed by our team before you complete your purchase.

Use the link in your confirmation email, or contact our team with your booking details and we'll help you find a new time.

Yes. Book a consultation with our diamond experts online. It's a great option for UK and Canadian customers who can't visit our store.

Email [email protected] (we reply within 24 hours), call (479) 588-2674, or use live chat on our website. Phone and chat are open Monday to Friday, 9am–6pm Eastern Time, which is 2pm–11pm UK time.